How to Fix Disney Plus Not Working on Any Device?

If you’re facing the Disney Plus not working issue on your device then read more to know about How to Fix Disney Plus Not Working on Any Device

Hello everyone! Will you use to watch the movie nights together with all of our family members and relatives? Have you ever watched the movies on the wonderful streaming app Disney Plus? It is a beautiful experience. Isn’t it? Have you ever enjoyed streaming movies?

Is Disney Plus not working on a smart TV? Unfortunately, sometimes it will cause some issues. This is a very sad thing for a movie lover. You have come to the right place to correct it.

Table of Contents

About Disney+:

Apps will get corrupted normally as like Netflix, Amazon Prime, HotStar, etc., This may be caused generally due to the internet traffic or internet connectivity problems. Disney Plus not working on Chrome, due to the caches issues. You may resolve these types of problems using this article. So that, continue to reading until it ends. You will resolve the problem simply.

Reasons behind Disney Plus Not Working on Any Device

Why is Disney Plus not working on my TV? Disney Plus, not working problem raised due to many reasons like:

  • Due to Viruses, worms, or Threads.
  • Internet connection problems.
  •  Due to Geo-restricted problems.
  • Cache issues also cause problems.
  • Because of corrupted files.

Most of the users reported the problem that “Unable to connect to Disney Plus Android, iOS, Windows devices”. Here, is the solution in this article.

The Necessity to Fix Disney Plus Not Working on Any Device

Disney+ is an excellent streaming app. If it is not working, the user will disappoint a lot. So that it is necessary to resolve it immediately. There seems to be an issue connecting to the Disney service. Here are the solutions to resolve them. Apply them and resolve your problem.

Methods to Fix Disney Plus Not Working on Any Device

Why is Disney Plus not working on my laptop? You can resolve the Disney + is not working problem with the smart methods explained below. Apply them one after another. Follow them:

Tips to Fix the Disney Plus Not Working on Any Device

  • First, check the internet cable connection is connected properly or not. Just remove it for a while and replace it again.
  • Check the internet speed is optimal.
  • Reboot the internet devices like Routers. and change its direction or antenna direction or change the region of the device.
  • If you are using wireless internet, use a cable to connect the router to your device directly.
  • Check your device is supporting or not.
  • Reboot your device once.
  • Log in to your Disney plus account again after the restart.
  • Try to watch another show
  • Update the Disney+ app (or) Clear cache, uninstall the app completely and reinstall the Disney+ app.
  • Disable the VPN.
  • Clear the browser cache, check for browser server or use another browser.
  • Report the problem to Disney+.

Try all these tips and check all of these once. If the problem is still not resolved, then you can move the methods below to resolve them.

Method #1: Correct & Reset the Internet

Disney Plus may not work due to connectivity or internet issues.  Disney Plus needs a bandwidth of 5 MBPS to run smoothly without any issues. It needs 25MBPS to stream 4K UHD contents. If your network is not running with sufficient speed, issues will occur.

Disney Plus not working on LG TV, you can check the speed of the current network using or you can check it online network speed detector. There are many apps available for you to tell the present internet speed of your device. Know the current uploading and downloading speed.

If you have observed any problem, reboot your rooter once and reconnect again. Next, try to test the internet speed now. If the network is still slow then contact your ISP and request them to recover the issue. Also, upgrade to resolve this problem.

Method #2: Disney Plus Not Working with Location Issues

Disney+ not working problem is caused due to the location. This means Disney+ is available or permitted to some of the locations only. So that if you are restricted country or mentioned the country name which is restricted. Geo-restriction problems will not be identified by the servers or with any troubleshooters. Then it will not work. So that Change the location of the Disney+. To do that you have to use the VPN.

Virtual Private Network(VPN) will provide you with the internet without any Geo-Restrictions. VPN will hide your IP Address and the region also. So that any server will not identify you. You can use VPN and use Disney+ without any Hassle.

Method #3: Unable Connect to Disney Plus Issue

Disney+ not working or not connected issue will occur generally when internet traffic is heavy. This heavy traffic will stop the server to work properly. So that it connects to Disney+. To resolve this problem, simply just avoid the heavy traffic time to the server or Just log off your account and after a few seconds relaunch the Disney+ app again.

Method #4: Change the Show

Sometimes, some shows or channels will create unexpected problems. So that streaming will be stopped for them. Just change it and try to stream another one. Means checking if Disney+ is working Properly. This will resolve the problem. If the other program is streaming, just report to Disney+ which is not working. If it is also streamed, then move to the next method.

Method #5: Check the Status of Servers

Verify the status of the server, if the Disney plus is not working. This situation occurs when the server uses unofficial tools like Downdetector. This is a website, where you can check the present status of the app and past issues that appeared. Wait for a to sort out. This will resolve the problem otherwise move to the next method.

Method #6: Change the Video Quality

If the movie is loading very slowly. This will discourage you when the movie is not loading. Disney Plus is not working. Then, online movie streaming could be demanding. You have to lower the streaming quality of the app, it will obviously load the network quickly. Follow the step-by-step procedure:

  • Launch the Disney Plus app and hit on your Profile Pic.
  • Click on the App Settings.
Turn ON Wi-Fi, Blue Tooth & Mobile Data
  • Tap on the Wi-Fi Data Usage option and hit on Save Data. And perform the same process for the Cellular Data Usage which is on the App Settings.
  • Go to the Downloads tab and tap on the Video Quality. Change the quality to Medium or Standard.

After, changing the video playback quality, you try to download the movie and stream it.

Method #7: Disable VPN

VPN is the Virtual Private Network that will provide privacy and security to your device. This will prevent hackers to enter your system or will permit them to access information about your data like Your mail Id, password, banking details. Hides your data along with your IP Address. Unfortunately, sometimes this process will cause some interruptions and the network becomes slow. Makes it difficult to connect your device with Disney Plus Server.

Tap on VPN

Please try it If you are using the VPNs on your device. Just disable them once and try to use the Disney Plus app. Try to use the Pure VPN, this Pure VPN will not create network issues. If you are not using the VPN services. You can try the next method.

Method #8: Cleanup Cache

Browses will keep the data created by the websites. Actually, this data is known as Cookies or Caches. They will be used to open the websites if you have used them previously. Speed up the browser to open the website. If Disney plus is not working or opening means these cookies get corrupted. Then your browser will suffer to do the task normally. First, you have to remove those cookies. Follow this method to clean the cache:

  • Launch the browser like safari, chrome, etc., Tap on the options tab present on the right corner.
  • Tap on the Settings tab.
Tap on the settings tab
  • And chooses Privacy and Security.
Choose Security & Privacy tab
  • Click on the Clear Browsing Data option.
  • And choose the time range as All Time. So that all the cookies are removed till now.
Clear all cookies
  • Tap on the Clear Data tab to initiate the process of clearing cache or cookies.

Now, launch the Disney Plus app and try to use it once.

Method #9: Browser Extensions

Disney Plus is not working problem will raise also due to the Browser extensions. If you have installed them previously, disable them. Then use the Disney Plus app. Actually, extensions will provide extra features to the website and This App is not comfortable with them. And disturbs the flow. Here are the steps to do it.

  • Launch your browser.
  • Go to the options of the browser and choose the Settings tab in it.
  • Open the Extension tab from the menu.
Tap on extensions
  • List of extensions available to your system.
List of Extensions
List of Extensions
  • Disable all of them once and try to use the app.
Remove unused Extensions

The issue will be resolved if not try to resolve it again.

Method #10: Verify Device Is Compatible or Not

Disney Plus is not working problem will raise, if the device is not compatible with the Disney+. Actually, Disney+ will support most of the Operating Systems, but the devices working with them have to support Disney Plus. There is no rule like that. Verify the device compatibility using the Help Center and check the exact model of your device compatible with Disney+. Consider purchasing the compatible device to access the Disney+.

You can stream in these browsers below:

  • Windows (Chrome, Edge, Firefox, and IE)
  • Chrome OS (Chrome)
  • macOS (Safari, Chrome, Firefox)

Android devices, tabs that are compatible:

  • Android phones and tablets (requires OS 5.0 Lollipop or later)
  • Amazon Fire Tablet (all models running FireOS 5.0)
  • Apple iPad (iPadOS 12.0 or later)
  • Apple mobile devices (requires iOS 12.0 or later)

Smart TVs that are compatible:

  • Android TV devices
  • Samsung Smart TVs
  • LG Smart TVs
  • Panasonic smart TVs
  • Roku TV

Method#11: Re-login to your Profile

Disney Plus is not working is due to bugs or viruses. The virus will crash the app or corrupt some of the files. The problem is with the viruses then observe that you will get a lot of unexpected errors while using the app. Just log out of your Disney Plus profile and log in again. You can do this if you are using the app on your device, on the official website, or on any browser. Apply this method to resolve it. Simply resolve this problem:

  • Launch the Disney Plus app.
  • Tap on your profile pic at the right side corner.
  • And hit on Logout, as shown in the blow screen.
  • So that you can be exited from the Disney+ app.

You can log in again after 2 0r 3 minutes. The problem will be resolved. If not so happen. Then you can try the next method to resolve.

Method #12: Remove Virus

If Disney Plus is not working problem is caused due to viruses. Viruses, threads, worms will consume your system resources a lot and make them busy. It will not allow other applications to work normally. Scan your device using the antivirus. Identify the infected or corrupted files and remove them once. Then try to use the app. It will work properly.

 Method #13: Update the Device & Browser

If the version of the app is not compatible with your device operating system. To resolve this issue by updating the device.

For Android devices, Update the OS by following the below update:

  • Launch your device and tap on the Setting tab of your device.
Tap on the Settings
  • Search for the About or About Phone option in it.
Click on the About tab
  • Just click on the Software update button there.
Click to update software
  • Follow the instructions on the screen to update the device.

For iOS devices, update the OS by using the below procedure:

  • Open the iOS device. Tap on the Settings icon of the device.
  • Open the General tan in it.
Tap on the General option
  • Next tap on the Software Updates tab.
Click on Software Update
  • last click on the Download and Install to update the device.

For Windows Device, update the OS by using the following procedure:

  • Launch your PC.
  • Press Windows and I keys simultaneously to get the Windows Settings.
Windows Settings
  • Tap on the Update & Security tab.
Choose Update & Security Tab
  • Hit on the button on Windows Update.
Check for update
  • Follow the onscreen instructions and update your PC to the latest version.

Method #14: Update the Disney+ app

If the problem is not resolved then you have to update the app. Open your AppStore on your device and search for the update of Disney Plus.  Tap on the download button of the update. Follow the on-screen instructions and run the app to install. After completion of the process, it will  You can launch the app to use.

Method #15:Consult the Disney+ Customer Care

If the problem is still not resolved then you can put a complaint or report the problem to the Customer care of Disney+.

Common Errors on Disney Plus

There are several errors that occur for the Disney+ app. They are like:

Error CodeReasonSolution
Error 4

Payment issue

Card is not expired or didn't go to the region where the Disney doesn't support the region
Error 9

Login issue or payment issue

Verify the login information and payment/billing details
Error 11

Content availability

Turn off VPN
Check the content availability
Refresh the internet connection
Error 13

Device limit reached

The user must Sign out from Disney Plus and modify the password, remove unused downloads
Error 22

Restricted content

Turn off/ Disable VPN, Check content availability
Reset location settings
Sign out from Kids mode.
Error 25

Internal error

Refresh Disney Plus Web player
Sign out and again sign in
Contact Customer support
Error 30

Device registration issue

Check Device Compatibility
Sign Out and Sign In on Impacted Devices
Error 31

Location issue

Enable/ Turn on location services
Disable/ Turn off VPN
Reset Location Settings
Error 32

Login or password issue

Sign out and again Sign In
Verify the details of payment/billing
Reset password
Error 35

Restricted content

Verify Content Availability
Disable/ Turn off VPN
Reset Location Settings
Sign out from Kids Mode
Error 36

Restricted content

Verify Content Availability
Disable/ Turn off VPN
Reset Location Settings
Sign out from Kids Mode
Error 38

Time settings

Check time settings on the device and set to automatic or set to world clock time
Error 41

Overload of traffic issue

Maintain patience to watch a new, popular show
Error 76

Server overload issue

Uninstall-reinstall app
Sign Out and Sign in
Restart router
Wait for some time
Error 86

Blocked account, breach of terms of service

Blocked account
Violation of Terms of services
Error 87Login or password issue

Sign out and sign in
Verify payment/billing details
Reset Password
Error 24Internet connection issueCheck the Internet Connection
Error 39Issue is XboxThis is only faced by Xbox users try to check the Xbox
Error 42Service Connection issueCheck the Internet Connection
Re-login into the Disney Plus account
Reset the WiFi modem
Check for updates
Check the DNS
Clear cache
Disconnect all the devices
Error 43Internet Connection issueCheck the Internet Connection
Error 73Geo-restriction Problem Change the location to which is offered by Disney+
Error 83device compatibility Make sure that the OS of your device is compatible with Disney+.

All Issues are many but solved by using these solutions explained above.

How to Fix Disney Plus Not Working on Laptop?

Because of so many reasons like software issues, device issues, and Disney Plus servers issues we are facing the Disney Plus Not working on laptop or desktop.

Follow the below steps and instructions to fix the Disney Plus not working on the laptop.

  • Check the Disney Plus server status
  • Check the Internet speed and connection
  • Decrease the streaming video quality
  • Reset the WiFi router
  • Check the system updates
  • Clear cache, virus, and malware
  • Update and reinstall the Disney Plus app.

How to Fix Disney Plus Not Working on Roku?

The user must check the Roku device version compatibility if facing the Disney Plus not working.

If the Roku device is compatible with the Disney Plus then follow the below steps carefully

  • Check the Roku server and Disney’s servers downtime
  • Re-login into Disney Plus account
  • Reset the internet connection
  • Clear cache
  • Update Roku or Disney Plus app

How to Fix Disney Plus Not Working on iPhone?

Steps to follow to fix the Disney Plus not working on iPhone.

  1. Restart iPhone
  2. Check the Internet Connection
  3. Refresh Disney Plus app
  4. Update Disney Plus app
  5. Reinstall the app
  6. Update the device

How to Fix Disney Plus Not Working on PS4?

  • Initially, you must check the Disney Plus server status
  • Now stream the other content on the media library to check the specific content unavailability is causing the issue.
  • Decrease the stream quality
  • Sign Out and Sin in into Disney account
  • Check the Internet speed and restart the Wi-Fi router
  • Check the updates of Disney Plus as well as PS4.
  • Uninstall and re-install the Disney Plus app
  • Change the DNS settings

How to Fix Disney Plus Not Working on Firestick Device?

Due to the presence of Background apps and issues on Firestick, we are facing the Disney Plus Not working, so the user cannot enjoy their favorite streaming on Disney Plus.

Instructions to follow to fix the Disney Plus Not Working on Firestick device

  • First, clear the cache
  • So, navigate to Settings on Firestick.
  • Then move to Applications
  • Now go to Manage Installed Applications and then select Disney Plus.
  • At last tap on Clear Cache and Clear Data

Still facing the issue then reinstall the Disney Plus

How to Fix Disney Plus Not Working on Xbox One?

Xbox One is a widely used one for watching Disney plus, but due to some reasons, the Disney Plus stop working on Xbox One.

How to Fix Disney Plus Not Working on Samsung Smart TV?

If you’re facing the Disney Plus not working on Samsung Smart TV then follow the below simple steps

  • Restart the Disney Plus app on Samsung TV
  • Power off the TV for a few minutes and power on
  • Clear all temporary data and Disney Plus cache
  • Check the updates of the Disney Plus app
  • Uninstall and reinstall the Disney Plus app
  • Check the device i.e smart TV updates
  • Factory reset

How to Fix Disney Plus Cache Issues on Consoles and Set-Top Boxes?

Usually for every issue clearing the cache and temporary data will help to solve the issue, here also on Disney Plus on other game consoled and set-top boxes will also solve the Disney Plus errors.

In this article, we are clearly discussing the steps to clear the cache and data on Sony PS4, PS5, Xbox, Set-top box, and Smart TV.

How to Clear Disney Plus Cache on Sony PS4 &  PS5?

  • Move to Settings
  • Then choose Storage and then click on System Storage
  • Tap on Saved Data.
  • Now select Disney Plus and then tap on Options
  • After that choose to Delete to clear the cache on PS4 or PS5.

How to Clear Disney Plus on Smart TV & Set-top Box?

Follow the below simple steps to clear the Disney Plus on Smart TV & Set-top Box.

  • Initially, Power on the Set-top box or Smart TV
  • Move to Settings
  • Then choose Applications and then tap on Manage Installed Applications
  • Next select Disney Plus Application
  • After that move to Clear Cache and then tap on the Clear Data option to clear the data and temporary files on both the Disney Plus app as well as the device.

How to Clear Disney Plus on Xbox?

Here you must follow some simple steps to clear the Disney Plus cache on Xbox

  • First of all, navigate to the Main Menu on the Xbox
  • Then choose the My Games and Apps option
  • Click on Select Apps
  • Now tap on the Disney Plus tile
  • On the controller, press the Menu option.
  • After that tap on More Options and then select Manage App.
  • Clear all the data and save the data

How to Fix Disney Plus  Credit Card Issues?

If you’re facing Disney Plus credit card issues then you must fix them the issues are mainly due to payment errors if the user can be brought its subscription.

The error is represented as

We could not complete your payment request using the credit card information you supplied. Please re-enter your credit card information or use another form of payment.”

The solution is very easy and simple, the user must enter the correct postal or ZIP code, verify the security code and other details and then match with the card’s expiration date and correct billing address.

Once you finish all the steps carefully then check whether the error is solved or not.

 Frequently Asked Questions?

  • Question 1) What should I do when Disney+ is not working?

Answer: You can do any one of the simple things first and follow this article next. They are:

You just change the program, stop and relaunch the Disney+, or power off the device and restart the device again.

  • Question 2) Why does Disney+ keep on stopping?

Answer: This is caused because of several reasons as explained above in the article. Like Slow internet connections, Viruses.

  • Question 3) Disney+ not working and showing the black screen?

Answer: Since this error occurred due to viruses you can resolve it by simply uninstalling and installing the app. Also, clear the cookies to resolve the problem.


Disney+ is a wonderful streaming app. This will provide the best quality to watch the movies. You can enjoy those movies on the large screen or on your hand means on your mobile. You will enjoy the streaming greatly. If it is not working, use the above methods to resolve them.

Here we can also discuss the common errors that occurred on Disney Plus, Resolve and stream your favorite shows and movies. Enjoy the streaming. Thank you for choosing iOSWinDroid

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